Refund & Returns Policy

Refund & Returns Policy

Last Updated: August 17, 2026

At GearNeko, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the conditions outlined below.

This policy applies to orders shipped to the United States.

By placing an order on GearNeko.com, you agree to the terms of this Refund & Returns Policy.

1. Return Window

You may return eligible items within 30 days of the delivery date.

The return window begins on the day your order is delivered (not the order date).

2. Return Eligibility

We accept returns for both defective and non-defective products, provided the following conditions are met:

  • The item must be in new, unused condition
  • The item must be in its original packaging (when applicable)
  • All tags and labels must still be attached
  • The item must not show any signs of wear, washing, damage, or alteration

We do not accept returns for items that are:

  • Used, washed, or damaged by the customer
  • Missing tags or original packaging
  • Returned after the 30-day window

3. How to Start a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us at support@gearneko.com within 30 days of delivery and include your order number.
  2. Our team will review your request and provide instructions.
  3. You will receive a free return shipping label that you can download and print.
  4. Pack the item securely in its original packaging (or a suitable box) and attach the return label.
  5. Drop the package off at the designated carrier location.

Return Method: By mail only

Return Label: Free (download and print)

Restocking Fee: None

4. Exchanges

We accept exchanges for eligible items within the same 30-day window.

If you would like to exchange an item for a different size, color, or design:

  • Follow the same return process above
  • Clearly indicate in your email that you are requesting an exchange
  • Once we receive and inspect the returned item, we will process the exchange and ship the new item to you

Please note that exchanges are subject to product availability.

5. Refund Process

Once we receive your returned item and confirm it meets our return conditions:

  • Your refund will be processed within 10 days
  • Refunds are issued to the original payment method used at checkout
  • You will receive an email confirmation when the refund has been processed

Please allow additional time for the refund to appear in your account, depending on your bank or payment provider (usually 3–7 business days after we process it).

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately at support@gearneko.com with your order number and photos of the issue
  • We will arrange a free return and provide either a full refund or a replacement, according to your preference

7. Important Notes

  • Return shipping is free when using the official return label we provide.
  • Customers are responsible for the cost of return shipping only if they choose not to use our free return label.
  • We are not responsible for returned packages that are lost or damaged in transit if they were not properly packaged or if the free return label was not used.
  • Sale items and final-sale products (if clearly marked) may have different return conditions. Please check the product page at the time of purchase.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our support team:

GearNeko Operated by Kawaprint LLC

Address: 4405 Jager Dr NE Ste C4-4096 Rio Rancho, NM 87144 United States

Email: support@gearneko.com

Phone: +1 (517) 798-2669

Policy URL: https://gearneko.com/pages/refund-returns-policy