FAQs
Last Updated: August 17, 2026
Have a question? We’ve answered the most common ones below. If you can’t find what you’re looking for, feel free to contact us at support@gearneko.com.
Ordering & Payment
1. How do I place an order? Browse our products, select your size/options, and click “Add to Cart.” When you’re ready, go to the cart and proceed to checkout. You’ll need to enter your shipping and payment details to complete the order.
2. What payment methods do you accept? We accept major credit cards and other payment methods displayed at checkout. All payments are processed securely.
3. Can I modify or cancel my order after placing it? Because most of our products are made-to-order, we can only cancel or modify an order if it has not yet entered production. Please contact us as soon as possible at support@gearneko.com with your order number. Once production begins, changes are no longer possible.
4. Do you offer gift cards or discount codes? Discount codes may be offered during promotions. Enter any valid code at checkout to apply the discount.
Production & Shipping
5. How long does production take? Most items are made-to-order and require 3–7 business days for production before they ship.
6. How long does shipping take?
- United States: 7–10 business days
- International: 10–14 business days
Total delivery time = Production time + Shipping time.
7. How much does shipping cost?
- United States: $5.99
- All other countries: $12.99
Shipping costs are calculated and shown at checkout.
8. Will I receive a tracking number? Yes. Once your order ships, you will receive a shipping confirmation email with tracking information (when available).
9. Do you ship internationally? Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.
10. What if my package is delayed or lost? If your order is significantly delayed beyond the estimated timeframe, contact us at support@gearneko.com and we will investigate with the carrier.
Returns, Exchanges & Refunds
11. What is your return policy? We accept returns within 30 days of delivery for items in new, unused condition with original tags attached.
Full details are available on our Refund & Returns Policy page.
12. Do you accept exchanges? Yes, we accept exchanges for eligible items within the 30-day window, subject to availability.
13. How do I start a return or exchange? Email us at support@gearneko.com with your order number. We will provide a free return shipping label (for U.S. orders) that you can download and print.
14. How long do refunds take? Once we receive and inspect your returned item, refunds are processed within 10 days to your original payment method.
15. Who pays for return shipping? Return shipping is free when you use the official return label we provide for U.S. orders.
Products & Sizing
16. Are your products official licensed anime merchandise? No. GearNeko is an independent brand. All designs are original and fan-inspired. We are not affiliated with, endorsed by, or sponsored by any anime studios or copyright holders.
Please see our Authenticity / Licensing Statement for full details.
17. How do I choose the right size? Please refer to the size chart on each product page. If you are between sizes, we generally recommend sizing up. If you need further assistance, contact us before ordering.
18. Will the colors look exactly like the photos? We make every effort to display colors accurately. However, slight variations may occur due to screen settings and the nature of custom printing.
About GearNeko
19. Who owns GearNeko? GearNeko is operated by Kawaprint LLC, a registered U.S. business based in New Mexico.
20. Where are your products made? Our products are made-to-order. Production takes place after you place your order to ensure quality and reduce waste.
Contact & Support
21. How can I contact customer support? You can reach us at:
Email: support@gearneko.com
Phone: +1 (517) 798-2669
Business Address: Kawaprint LLC 4405 Jager Dr NE Ste C4-4096 Rio Rancho, NM 87144 United States
We typically respond within 1-2 business days.
Still have questions?
If your question isn’t answered here, please email us at support@gearneko.com and our team will be happy to help.