Shipping Policy
Last Updated: August 17, 2026
At GearNeko, most of our products are made-to-order. This means each item is produced specifically for you after your order is placed. We take great care in the production process to ensure quality, which is why processing times are required before your order ships.
By placing an order on GearNeko.com, you acknowledge and agree to the shipping terms outlined below.
1. Order Processing & Production Time
Once your order is successfully placed and payment is confirmed, it enters our production queue.
- Standard Production Time: 3–7 business days
Production time may be slightly longer during peak seasons, holidays, or high-demand periods. You will receive an email notification once your order has been produced and handed over to the shipping carrier.
2. Shipping Rates
| Destination | Shipping Cost |
|---|---|
| United States | $5.99 |
| All other countries | $12.99 |
Shipping costs are calculated and displayed at checkout before you complete your purchase.
3. Estimated Delivery Times
Delivery times below do not include production time. Total estimated time from order placement to delivery = Production Time + Shipping Time.
| Destination | Shipping Time |
|---|---|
| United States | 7–10 business days |
| International (Worldwide) | 10–14 business days |
Example: If your order is placed on a Monday and production takes 5 business days, your item will typically ship the following Monday. Delivery in the U.S. would then be expected within 7–10 business days after shipping.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information (when available). You can use this tracking number to monitor the status of your package.
Please note that tracking updates may take 1–2 business days to appear after the carrier has received the package.
5. International Orders & Customs
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- GearNeko has no control over these charges and cannot predict them.
- Delivery times for international shipments may be affected by customs clearance processes.
6. Shipping Delays
While we do our best to meet the estimated timelines above, delays can occasionally occur due to:
- High order volume
- Carrier issues
- Weather conditions
- Customs processing (for international orders)
- Holidays or peak seasons
If your order is significantly delayed beyond the estimated timeframe, please contact us at support@gearneko.com and we will investigate.
7. Incorrect or Incomplete Address
Please double-check your shipping address at checkout. GearNeko is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If a package is returned to us because of an address error, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Contact Us
If you have any questions about your order or this Shipping Policy, please reach out to our support team:
GearNeko Operated by Kawaprint LLC
Address: 4405 Jager Dr NE Ste C4-4096 Rio Rancho, NM 87144 United States
Email: support@gearneko.com
Phone: +1 (517) 798-2669