Track Your Order

We know you are excited to receive your new gear! That’s why we provide a seamless way to monitor your package from our door to yours.

How It Works

1. Order Processing: Once your order is placed, it enters our system for quality check and packaging. This Handling Time takes 1 – 3 business days.

2. Shipping Notification: As soon as your package is handed over to the carrier, we will automatically send you a Shipping Confirmation Email.

3. Real-Time Tracking: This email will contain your unique Tracking Number and a direct link to the carrier’s tracking page.

Track Your Shipment

If you have your tracking number ready, please enter it on the official carrier websites below:

• USPS: https://www.usps.com
• UPS: https://www.ups.com/track
• FedEx: https://www.fedex.com/track
• DHL: https://www.dhl.com

Important Notes

• Activation Period: Please allow 1 – 3 business days for the carrier to update the tracking status in their system after you receive your shipping notification.

• Total Delivery Time: Remember that our estimated delivery time is 7 – 12 business days (transit) after the processing period.

• Status “Not Found”: If your tracking number shows “Not Found” or “Pre-shipment,” don’t worry! It simply means the package is in transit to the carrier’s sorting facility.

Haven’t Received Your Tracking Number?

If it has been more than 3 business days since you placed your order and you haven’t received an email from us, please:

1. Check your Spam/Junk folder.

2. Ensure the email address provided at checkout was correct.

3. Contact our support team for immediate assistance.

Need Assistance?

Our customer service team is here to help you with any questions regarding your delivery.

• Email: support@gearneko.com

• Phone: +1 (517) 798-2669

• Support Hours: 9:00 AM – 5:00 PM (Monday – Friday, ET)