Payment Policy

At GearNeko, we prioritize your security and strive to provide a safe, seamless shopping experience. This Payment Policy outlines our accepted payment methods and the security measures we take to protect your financial information.

1. Accepted Payment Methods

We offer several secure options for your convenience:

  • PayPal: You can pay using your PayPal balance, linked bank account, or credit/debit cards through the PayPal gateway. Transactions are processed on PayPal’s secure servers.

  • Credit and Debit Cards (via Stripe): We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

  • Encrypted Processing: All transactions are encrypted and processed through industry-leading providers to ensure your data remains private.

2. Payment Security

Your safety is our priority. We adhere to the highest industry standards:

  • PCI-DSS Compliance: Our payment processors (PayPal and Stripe) are PCI-compliant, ensuring that your payment data is handled with the highest level of security.

  • No Stored Data: GearNeko does not store your credit card information on our servers. All sensitive data is handled directly by our payment partners.

  • SSL Encryption: Our website uses SSL (Secure Sockets Layer) technology to protect your personal information during the checkout process.

3. Payment Processing

  • Charging: Your payment method will be charged immediately upon successful checkout.

  • Authorization: Orders are only processed after successful payment authorization. If a payment is declined, please check your card details or contact your bank.

  • Order Confirmation: You will receive an automated order confirmation email once your payment has been successfully processed.

4. Currency and Fees

  • Currency: All prices are displayed and charged in USD (United States Dollars).

  • Exchange Rates: If you are purchasing from outside the U.S. (or using a non-USD card), your bank or payment provider may apply currency conversion fees. These fees are determined by your bank and are not collected by GearNeko.

5. Billing Information

To avoid delays, please ensure your billing information (Name, Billing Address) matches the information on file with your financial institution. Incorrect details may result in the temporary suspension of your order for verification.

6. Refunds

Approved refunds are always issued back to the original payment method:

  • PayPal: Refunds will be credited back to your PayPal account.

  • Stripe (Cards): Refunds will be credited back to your original credit/debit card.

  • Timeframe: Please allow 7 business days for the refund to appear in your account, depending on your bank’s processing time. (Note: This matches your GMC settings of 7 days).

7. Contact Us

If you have any questions about billing, payment security, or a specific charge on your account, please reach out to our team:

  • Email: support@gearneko.com

  • Phone: +1 (517) 798-2669

  • Address: 1432 Four Seasons Dr, Howell, Michigan 48843, United States

  • Business Hours: 9:00 AM – 5:00 PM (Monday – Friday, ET)