Privacy Policy

At GearNeko, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how gearneko.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

  • Personal Information: When you place an order or create an account, we collect your name, shipping address, billing address, email address, and phone number.

  • Payment Information: All payments are processed through secure third-party providers (such as PayPal, Visa, MasterCard). We do not store your full credit card numbers or CVV on our servers.

  • Device Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device to help us improve site functionality.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders (including processing payments and providing shipping updates).

  • Communicate with you regarding customer support or promotional offers (only if you have opted in).

  • Screen for potential risk or fraud to protect both our customers and our business.

  • Improve and optimize our website for a better user experience.

3. Sharing Your Information

We only share your information with trusted third parties that help us operate our store:

  • Service Providers: This includes shipping carriers (e.g., USPS, UPS) and payment processors.

  • Compliance with Law: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • No Sale of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your data during transmission. While no method of online transmission is 100% secure, we follow all PCI-DSS requirements to ensure your payment data is handled safely.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, remember your cart items, and understand how you use our site. You can choose to disable cookies through your browser settings, although some features of the Site may not function properly as a result.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us:

  • Email: support@gearneko.com

  • Phone: +1 (517) 798-2669

  • Address: 1432 Four Seasons Dr, Howell, Michigan 48843, United States

  • Business Hours: 9:00 AM – 5:00 PM (Monday – Friday, ET)