Billing Terms & Conditions

This Billing Terms & Conditions policy governs all transactions made on gearneko.com. By placing an order, you agree to the terms outlined below. We are committed to providing a transparent, secure, and reliable billing process.

1. Payment Methods

We accept the following secure payment methods through our encrypted checkout system:

  • PayPal: Pay via your PayPal balance or linked bank/card account.

  • Credit/Debit Cards: Processed securely via Stripe (Visa, MasterCard, American Express, Discover, JCB, Diners Club).

2. Immediate Billing

  • Charge Timing: Your chosen payment method will be charged immediately at the time of checkout once the order is placed.

  • Order Confirmation: Upon successful payment, you will receive an automated email containing your order summary and a billing receipt.

3. Pricing and Fees

  • Currency: All prices are listed in USD (United States Dollars).

  • Shipping Fees: A flat-rate shipping fee of $4.95 will be added to your total at checkout (unless free shipping promotions apply).

  • Taxes: Sales tax will be calculated and added to your total based on your specific shipping address and applicable state laws within the United States.

  • No Hidden Fees: The total amount shown on the checkout page is the final amount you will pay. GearNeko does not charge any additional administrative or restocking fees.

4. Billing Accuracy

You are responsible for providing current, complete, and accurate billing and account information.

  • Verification: We reserve the right to verify billing details before processing an order to prevent fraudulent activity.

  • Corrections: If you notice an error in your billing information, please contact support@gearneko.com within 6 hours of placing your order.

5. Order Cancellations

  • Window: You may request an order cancellation within 6 hours of purchase.

  • Post-Processing: Once an order has entered the production or shipping phase (Handling time 1-3 days), it cannot be cancelled. In such cases, please follow our [Refund and Returns Policy].

6. Price Adjustments & Errors

While we strive for 100% accuracy, errors in pricing may occasionally occur.

  • If a product is listed at an incorrect price, we reserve the right to cancel any orders placed for that item.

  • If your card has already been charged, we will issue a full refund to your original payment method immediately.

7. Security Standards

To ensure your information is safe:

  • We use SSL (Secure Sockets Layer) encryption for all transactions.

  • We comply with PCI-DSS standards.

  • GearNeko does not store or have access to your full credit card details.

8. Contact Information

For any questions regarding billing, invoices, or payment disputes, please reach out to our team:

  • Store Name: GearNeko

  • Email: support@gearneko.com

  • Phone: +1 (517) 798-2669

  • Address: 1432 Four Seasons Dr, Howell, Michigan 48843, United States

  • Support Hours: 9:00 AM – 5:00 PM (Monday – Friday, ET)