Shipping Policy

At GearNeko, we strive to provide a transparent and reliable shipping experience for all our customers. This Shipping Policy explains how we process and deliver your orders within the United States.

1. Shipping Destination

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time to ensure the highest quality of service and delivery speed for our domestic customers.

2. Shipping Costs

We offer a simple, flat-rate shipping fee to keep things predictable for you:

  • Standard Shipping: $4.95 for all orders.

  • All shipping costs will be clearly displayed at the checkout page before you complete your purchase.

3. Order Processing & Delivery Time

Your total delivery time is calculated as follows: Total Delivery Time = Handling Time + Transit Time.

  • Handling Time (Order Processing):

    • 1 – 3 business days (Monday – Friday).

    • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Transit Time (Shipping Time):

    • 7 – 12 business days (Monday – Friday).

    • Delivery times may vary slightly based on your specific location within the United States.

Note: Our order cut-off time is 5:00 PM (ET) Orders placed after this time will be processed starting the following business day.

4. Shipping Methods & Tracking

We partner with reliable carriers (such as USPS, UPS, or FedEx) to ensure your package arrives safely.

  • Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.

  • You can track your package directly through our website on the [Track Your Order] page or via the carrier’s official website.

5. Delivery Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@gearneko.com.

6. Missing or Damaged Packages

If your tracking information shows that your package was delivered but you haven’t received it, or if your items arrive damaged, please contact our support team within 7 days of the delivery date.

Contact Information

If you have any questions regarding your shipment, please reach out to us:

  • Email: support@gearneko.com

  • Phone: +1 (517) 798-2669

  • Address: 1432 Four Seasons Dr, Howell, Michigan 48843, United States

  • Support Hours: 9:00 AM – 5:00 PM (Monday – Friday, ET)